To return your order, simply contact our Customer Service at firstname.lastname@example.org with your order number, reason for the return and return item(s) information.
Please include a brief note or photos showing the issue if you have any additional information or comments that you would like to provide.
Standard Return Policy
You may return your purchased items to us within 30 days.
- All items must be returned within 30 days from the invoice date for replacement or refund
- Returned products must be in brand-new and re-sellable condition.
- Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.
- InSassy in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
Returned items must include:
- RMA number which you can obtain from our Customer Service by contacting us.
We reserve the right to refuse a refund request if it does not comply with these policies.
10% Restocking fee will be deducted if you simply changed your mind after ordering the product.